Selling goods online you know how important it is to make the return process quick and easy for customers. EPS-Cart RMA (Return Merchandise Authorization) add-on automates, simplifies and helps to organize the process in the best way possible.

The process is the following: if customers get faulty products, they have the ability to request for return. But such a request can be made only if certain conditions are met – the product is returnable and its return period is not over. That is set up in the EPS-Cart admin panel. Highly configurable system allows to make products returnable on a per-product basis and set individual return period for each of them.

When return request is made, it is automatically displayed in the system and the administrator sees what products customers want to return, for what reasons and what actions they want to be applied (for instance, refund or replacement). Moreover, customers are kept informed as they receive e-mail notifications about the return authorization.

Also there is the ability to issue a credit for future purchases in case the required action cannot be performed. For example, the product that should be replaced is out of stock. Such credits are given as gift certificates. Gift certificate amount is generated automatically in this case and equal to the product price.

Figure 1. Applying for a replacement

Figure 2. Replacement cannot be made. The gift certificate is provided instead.

Figure 3. List of RMA reasons in the EPS-Cart admin panel